Contact Us

Have a question about an order, product, return, or shipping?

The PawBandana team is here to help.

Whether you need assistance before placing an order or have a question after your purchase, feel free to contact us. We aim to provide helpful and friendly support and will do our best to respond as quickly as possible.

Customer Support

Email: support@pawbandana.shop
Phone: (718) 555-0112

Business Address

PawBandana
8526 Preston Highway
Louisville, KY 40219
United States

Online Store

Website: pawbandana.shop

Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed

For the fastest assistance regarding an order, please include your order number, the email address used to place the order, and a brief description of your question.

Common Questions

Where is my order?
If you have already received a shipping confirmation, please check the tracking information provided in your shipping email. If you need additional assistance, contact us with your order number.

Do you offer international shipping?
Yes. PawBandana offers free worldwide shipping.

How long does delivery take?
Our estimated delivery time is generally 7–10 days, although actual delivery times may vary depending on the destination, carrier, customs processing, weather, and other circumstances outside our control.

Can I return my order?
Yes. Eligible purchases can be returned within 30 days under our Return & Refund Policy.

We look forward to hearing from you.

PawBandana Customer Support
support@pawbandana.shop