Refund policy

Return & Refund Policy

Last Updated: September 10, 2026

At PawBandana, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a 30-day return and refund period for eligible items.

Please read the following policy carefully before requesting a return.

1. 30-Day Return Window

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item should be:

In its original condition.
Unused or unworn, where applicable.
Free from significant damage, stains, odors, or alterations.
Returned with its original packaging where reasonably possible.

Items that do not meet these requirements may be subject to review before a refund is issued.

2. Free Returns

PawBandana provides free returns for eligible orders within the 30-day return period.

If you believe your item qualifies for a return, please contact our customer support team before sending anything back. We will provide the appropriate return instructions.

Please do not send merchandise to the business address listed on our Contact page unless our customer support team specifically instructs you to do so.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

Your order number.
A description of the problem.
Clear photographs of the item and packaging when applicable.

Depending on the circumstances, we may offer a replacement, replacement item, or full refund.

4. Refunds

Once your return has been received and reviewed, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used to place the order.

The time it takes for the refund to appear in your account depends on your payment provider or financial institution.

5. Partial Refunds

In certain circumstances, a partial refund may be considered if an item is returned with damage, missing components, or other conditions that materially affect its resale condition.

We will communicate with you before applying any applicable adjustment.

6. Exchanges

If you would prefer a different item, size, style, or variation, please contact us. Depending on inventory availability and the circumstances of the request, we may be able to arrange an exchange.

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Because orders may enter processing or fulfillment shortly after purchase, we cannot guarantee that cancellation requests received after processing has begun can be accommodated.

If an order has already shipped, it may need to be handled under our standard return procedure.

8. Non-Returnable Situations

A return may be declined when an item has been materially damaged after delivery through misuse, intentional damage, unauthorized modification, or other circumstances not related to a product defect.

Where applicable, rights that cannot legally be excluded under local consumer protection laws remain unaffected.